Frequently Asked Questions

Why is our service better?
Our customer service is outstanding and we will go that extra mile for you because your memories deserve the best. This coupled with our techinical excellence with regards to video encoding combined with our huge investment in quality encoding equipment ensures your Freshcut dvd experience will be a pleasant one. See also Why Freshcut DVD?

How reliable is Royal Mail Special Delivery?
Royal mail Special Delivery is exceptionally reliable. They offer real-time tracking of parcels and we have never encountered a problem with this highly regarded service.

Why should I get a Freshcut DVD rather than do it myself using a DVD recorder?
There are three main reasons - Quality, Time and Money. Your memories are important to you so you should want to preserve them at the highest possible quality. Freshcut DVD has developed specialist processes to ensure that we obtain the optimum from your memories. We do not use consumer grade equipment such as DVD Recorders. Your time is important to you. To achieve high quality transfers, it is necessary to enhance the quality of the video. Lastly, why would you pay thousands of pounds for something that will give you little more than your VHS recorder in terms of quality?

My videotape/film seems fine today, why should I convert them to Freshcut DVD?
There are many benefits to convet your VHS tapes to dvd, please click here for a full explanation of the benefits of dvd.

What makes a Freshcut DVD different?
Freshcut DVD DVD is a high quality DVD made using the best possible technology and our proprietary processes. It involves an unprecedented level of attention to detail. Add a never before seen level of service, and there you have it. A Freshcut DVD!